Regression testing for usability.
Funny article about Michael Hughes ATM experience. I laughed several times reading this because I’ve experienced these things too. In my case I had a few different checking accounts… so it was even more confusing. I have these accounts nicknamed on the website. I think they should sync up and show on the ATM too.
I drive up to the ATM and insert my card. New screen, bright and shiny oooooooh.
First new thing, it tells me to cover the keypad as I enter my PIN. Hmmmm, Not sure how one does that while sitting in a car, so I pointed to the sky and yelled, “Hey look, it’s the Goodyear blimp” hoping to distract any lurker who might be there to steal my PIN.
Read more at user-assistance.blogspot.com





Digital brands may like to concentrate on improving their website’s usability and performance, as research has revealed that almost half of people abandon their shopping as a result of slow-running pages.